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You would be the essential ingredient that completes our recipe. As a Customer Onboarding Manager for Northern Europe, your mission is to ensure the successful implementation of Zenchef services, acting as a crucial link between Sales and Account Managers. Your key focus is on understanding customer needs, adapting tools, and delivering high-quality service to drive customer satisfaction and continuous improvement.
Our Team
As a Customer Onboarding team, we are responsible to deliver the promised value proposition to our clients during their onboarding process (organic growth and upgrade project). Our goal is to deliver the best experience with our product and services for increased client’s satisfaction and adoption.
Day-to-Day
Independently manage the Zenchef service implementation for all customers : organic growth and upgrade.
Handle incoming customer inquiries during adoption.
Develop customized onboarding experiences, tailored to meet the specific needs of our clients and optimize their customer journey.
Driving innovation through the implementation of new initiatives, actively developing our ways of working, and participating in a culture of continuous improvement
Take an active role in expediting our Upgrade project through the seamless merger of three companies, with a keen focus on the migration process.
Requirements
You have confirmed experience in customer interactions.
You are fluent in English and Dutch (read, write & speak).
You demonstrate ease and effectiveness in oral communication with clients.
You exhibit patience and pedagogy.
You display rigor, autonomy, and interpersonal skills.
What we offer
A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant
Daily restaurant-worthy lunches from our in house chef Roel Paping
30 vacation days and 4 months working abroad
Pension Plan
A hybrid work environment
All the tools you need to be a high performer
Monthly well-being budget
A free food tattoo of your choice
A Swapfiets to bike around Amsterdam or commuting allowance
About Zenchef
At Zenchef, we empower over 15,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.
Our Values
At Zenchef, our core values—Craft, Thrive, and Heart—shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.
We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.
Senioriteitsniveau
Instapniveau
Soort baan
Fulltime
Functie
Klantenservice
Bedrijfstakken
Restaurants en Softwareontwikkeling
Voordrachten verhogen uw kansen op een sollicitatiegesprek met Zenchef 2x
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